Return and Refund Policy

RETURNS

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Our policies are valid for 15 days. If 15 days have passed since you received your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, the package must be unopened, and it must be in the same condition as when you received it. It must also be in its original packaging.

Sold-out items, special offers, or discontinued models are not included.

Several types of goods cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. Products intended for personal hygiene or health, hazardous materials, flammable gases or liquids, clearance items, special offers, or overstock are also not returnable.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

For a return, you must provide us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations in which only a partial refund is granted: (if applicable)
* Books with obvious signs of wear.
* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged, or is missing certain parts for reasons that are not due to our error.
* Any item returned more than 15 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email confirming receipt. We will also inform you of our decision regarding whether to approve or reject your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Delayed or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially displayed.
Then contact your bank. Often, a certain processing time is required before a refund is displayed.
If you still haven't received your refund after completing all these steps, please contact us at support@bullocc.com.

Sold-out items (if applicable)
Only items with a regular price can be refunded. Sold-out items unfortunately cannot be refunded.

Exchange (if applicable)
We only exchange items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email to support@bullocc.com.

Order change:

Order changes can be requested via the contact module. Bullocc reserves the right to refuse the order.

Swiss law applies to our return policy